As the number of organizations providing specialized services continues to grow, people may find it frustrating and confusing to access community services. 2-1-1 is an easy to remember telephone number that brings people and services together. When you dial 2-1-1, a trained professional will listen to you and suggest potential resources to meet your needs.

    2-1-1 VIRGINIA offers information on a wide variety of services including: food pantries, quality childcare, physical and mental health resources, and services for older persons and individuals with disabilities. We currently maintain comprehensive information on more than 18,340 health- and human service-related programs in Virginia.

    To get fast, free and confidential information or referrals from a friendly Contact Specialist, dial 2-1-1 or visit us at 502 Campbell Avenue, SW, Roanoke, Virginia 24016. 2-1-1 VIRGINIA is available 24 hours a day, 365 days a year. Those with internet access may search the statewide database by visiting the 2-1-1 VIRGINIA Website. And postal mail and email requests are also accepted.

    Government, nonprofits, community-based agencies, and businesses that provide health and human services to the citizens of Virginia are encouraged to list their organizations on the 2-1-1 database. To list or update your agency, go to “Update/Add Your Agency” on the 2-1-1 VIRGINIA website.

    AIRS Certification

    The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 5,000 individual and organizational members. AIRS has developed clear and consistent professional standards that address each aspect of quality I&R provision to ensure a uniform level of quality and professionalism across-the-board.

    The AIRS Certification Program awards professional credentials to individuals who successfully complete the appropriate AIRS Certification Program for I&R practitioners. Certification is an acknowledgment of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Contact Specialists work to achieve and maintain AIRS certification.

    NIMS Certification

    2-1-1 VIRGINIA Contact Specialists also pursue National Incident Management System (NIMS) Certification. The purpose of NIMS training is to provide a common approach for managing incidents – including natural hazards, terrorist activities, and other human-created disasters – regardless of size or complexity. NIMS training and implementation ensures that departments and agencies at all levels of government, nongovernmental organizations, and the private sector are able to work together seamlessly. 2-1-1 has begun playing an active role in times of emergency and disaster by providing our customers with important information regarding disaster response and recovery.

    Quick Guides to Community Resources

    Community Resource Guides for the Roanoke, Salem and Vinton area are available below in booklet form in both English and Spanish. A one-page Guide is also available in English.
    Roanoke-Salem-Vinton 1 Page Guide (English) 07-14
    Roanoke-Salem-Vinton Guide (English) 09-14
    Roanoke-Salem-Vinton Guide (Spanish) 09-14


    This month, we recognize the survivors and victims of abuse whose courage inspires us all, and we honor the advocates and victim service providers who offer support during the darkest moments of someone’s life. Survivors and their loved ones who are seeking assistance may call the National Domestic Violence Hotline at 1-800-799-SAFE or visit www.TheHotline.org. They may also dial 2-1-1 for information on local resources.

    Did you know?
    *On a typical day, there are more than 20,000 phone calls placed to domestic violence hotlines nationwide.
    *Nearly two out of three Americans 15 years of age or older know a victim of domestic violence or sexual assault.
    *On average, nearly 20 people per minute are victims of physical violence by an intimate partner in the United States.
    *One in three women and one in four men have experienced some form of physical violence by an intimate partner within their lifetime.
    *Domestic violence homicides claim the lives of three women every day.
    (Statistics above obtained from the National Coalition Against Domestic Violence.)

    In the Roanoke area, show your support by attending or participating in the 7th Annual “A Walk in Their Shoes” event on Friday, October 10, 2014 at 12:30 PM at Century Plaza. This is a FREE event, including  special guest speakers, an Awareness Walk, refreshments, door prizes, a live butterfly release, a local Resource Fair and more! Walk with the Family Violence Coordinating Council and wear purple to show your support to domestic violence victims and survivors in our community!

    The VAIRS 2014 Fall Conference scheduled for Friday, October 17, has been postponed. Payments will be returned to individuals who remitted the registration fee by check. No credit card charges will be processed. Once the new date has been set, that information will be posted here!