The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 5,000 individual and organizational members. AIRS has developed clear and consistent professional standards that address each aspect of quality I&R provision to ensure a uniform level of quality and professionalism across-the-board. The AIRS Certification Program awards professional credentials to individuals who successfully complete the appropriate AIRS Certification Program for I&R practitioners. Certification is an acknowledgment of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Contact Specialists work to achieve and maintain AIRS certification.
2-1-1 VIRGINIA Contact Specialists also pursue National Incident Management System (NIMS) Certification. The purpose of NIMS training is to provide a common approach for managing incidents – including natural hazards, terrorist activities, and other human-created disasters – regardless of size or complexity. NIMS training and implementation ensures that departments and agencies at all levels of government, nongovernmental organizations, and the private sector are able to work together seamlessly. 2-1-1 has begun playing an active role in times of emergency and disaster by providing our customers with important information regarding disaster response and recovery.
Quick Guides to Community Resources
Community Resource Guides are available upon request. Those that have already been created appear in the “Community Resource Guides” section of this website.
Did you know? 2-1-1 VIRGINIA supports the Virginia Department of Emergency Management in the event of significant weather events. With winter upon us, you can count on 2-1-1 to provide information like where emergency shelters or warming stations might be set up. There are a variety of other kinds of resources available, so remember to call 2-1-1 if you need help in a non-emergency situation!
Another little-known feature of 2-1-1 is our ability to facilitate volunteerism. If you have time or talent to contribute to a worthy cause, you can connect with 2-1-1 to hear about organizations in your area who are looking for volunteers. We can also help coordinate efforts during weather crises — if you can help clear fallen trees/branches after a storm, or want to volunteer to help plow/push snow for people who can’t do it themselves, you can call 2-1-1 and connect to Hands On Blue Ridge to share your time and skills!