As the number of organizations providing specialized services continues to grow, people may find it frustrating and confusing to access community services. 2-1-1 is an easy to remember telephone number that brings people and services together. When you dial 2-1-1, a trained professional will listen to you and suggest potential resources to meet your needs. 2-1-1 VIRGINIA offers information on a wide variety of services including: food pantries, quality childcare, physical and mental health resources, and services for older persons and individuals with disabilities. We currently maintain comprehensive information on more than 18,340 health- and human service-related programs in Virginia. To get fast, free and confidential information or referrals from a friendly Contact Specialist, dial 2-1-1 or visit us at 502 Campbell Avenue, SW, Roanoke, Virginia 24016. 2-1-1 VIRGINIA is available 24 hours a day, 365 days a year. Individuals with internet access may search the statewide database by visiting the 2-1-1 VIRGINIA Website. And postal mail and email requests are also accepted. Government, nonprofits, community-based agencies, and businesses that provide health and human services to the citizens of Virginia are encouraged to list their organizations on the 2-1-1 database. To list or update your agency, go to “Update/Add Your Agency” on the 2-1-1 VIRGINIA website.

    AIRS Certification

    The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 5,000 individual and organizational members. AIRS has developed clear and consistent professional standards that address each aspect of quality I&R provision to ensure a uniform level of quality and professionalism across-the-board. The AIRS Certification Program awards professional credentials to individuals who successfully complete the appropriate AIRS Certification Program for I&R practitioners. Certification is an acknowledgment of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Contact Specialists work to achieve and maintain AIRS certification.

    NIMS Certification

    2-1-1 VIRGINIA Contact Specialists also pursue National Incident Management System (NIMS) Certification. The purpose of NIMS training is to provide a common approach for managing incidents – including natural hazards, terrorist activities, and other human-created disasters – regardless of size or complexity. NIMS training and implementation ensures that departments and agencies at all levels of government, nongovernmental organizations, and the private sector are able to work together seamlessly. 2-1-1 has begun playing an active role in times of emergency and disaster by providing our customers with important information regarding disaster response and recovery.

    Quick Guides to Community Resources

    Community Resource Guides are available upon request. Those that have already been created appear in the “Community Resource Guides” section of this website.


    FACEBOOK February!

    Are you or someone you know the primary caregiver for a disabled adult or child living at home? If so, there’s good news from the Virginia Department for Aging and Rehabilitative Services! You may qualify for up to $400 in reimbursement for respite care. For additional information, please see the DARS flyer and press release below.

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    The New River Valley Agency on Aging’s  7th Annual Caring Connections Caregiver Conference & Resource Fair is scheduled for Saturday, March 21. The full day event will host family caregivers, healthcare professionals, aging services specialists and other community organizations for a day dedicated to enhancing supports to informal, unpaid family caregivers. For additional information – including the agenda and conference registration form – please see below. You may also contact the agency at 540-980-7720.

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    Blue Ridge Independent Living Center is providing long-term care workshops for those assisting people with disabilities with their transition back to the community.  Please see the flyer below for more details regarding workshop scheduling opportunities, or contact Antwyne Calloway, Systems Advocacy/Outreach Coordinator, at 540-342-1231, Ext. 3006 or by e-mail at: acalloway@brilc.org .

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    Could you use a little help getting healthy this spring? Virginia Cooperative Extension presents FitEx, an 8-week, team-based wellness program! Find a team of 6, set team goals, track your progress online, and see how you stack up against teams across the State of Virginia.

    2015 FitX

    February is National Senior Independence Month! As we age, it sometimes becomes more difficult to perform tasks that we once thought of as routine. So maintaining our independence is more of a challenge. If you’re a senior, we encourage you to evaluate your current living situation to determine whether adjustments might be made to improve your lifestyle. For assistance, support and guidance, contact your local Area Agency on Aging. Here are the five agencies that serve seniors in Southwestern Virginia:

    The Southern Area Agency on Aging (SAAA) wants to hear from residents of the Cities of Danville and Martinsville, and the Counties of Franklin, Henry, Patrick and Pittsylvania about what you think is important to ensure that older citizens can live in their communities with dignity and choice. SAAA is conducting a survey in order to learn more about your views, and they’d like to hear specifically from:  older citizens, SAAA’s customers, individuals who are providing care for a family member, people or organizations who work with older individuals or anyone who has an interest in ensuring that community services are responsive to the needs of older adults. For additional information or to obtain a printed survey, please either call SAAA at 1-800-468-4571, email to info@southernaaa.org or tcfontaine@southernaaa.org, or stop by their office at 204 Cleveland Avenue, Martinsville, VA  24112.

    The 2015 Roanoke Valley Community Health Needs Assessment (CHNA) is now being conducted in Roanoke and Salem Cities as well as Roanoke, Botetourt, and Craig counties. The last CHNA was conducted in 2012.  Based on the findings in 2012, Carilion Clinic and Healthy Roanoke Valley partners have been working to improve access to healthcare services, better coordinate care and promote wellness in our communities over the past three years.

    In 2012, we learned a great deal from a Community Health Survey that was completed by 4,000 community members. In 2015, we would like to reach as many if not more individuals with the survey.

    The 2015 Community Health Survey will be available through April 30, 2015 for all residents, 18 years of age and older, living in the cities of Roanoke and Salem, or the counties of Roanoke, Botetourt, and Craig.  Our target population includes low-income individuals, uninsured or underinsured individuals, and those living with chronic illnesses.

    Participants who complete the survey will get the chance to win one of five $10 Kroger gift cards. Survey completion takes about 15 minutes. You may do so by:

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