As the number of organizations providing specialized services continues to grow, people may find it frustrating and confusing to access community services. 2-1-1 is an easy to remember telephone number that brings people and services together. When you dial 2-1-1, a trained professional will listen to you and suggest potential resources to meet your needs. 2-1-1 VIRGINIA offers information on a wide variety of services including: food pantries, quality childcare, physical and mental health resources, and services for older persons and individuals with disabilities. We currently maintain comprehensive information on more than 18,340 health- and human service-related programs in Virginia. To get fast, free and confidential information or referrals from a friendly Contact Specialist, dial 2-1-1 or visit us at 502 Campbell Avenue, SW, Roanoke, Virginia 24016. 2-1-1 VIRGINIA is available 24 hours a day, 365 days a year. Individuals with internet access may search the statewide database by visiting the 2-1-1 VIRGINIA Website. And postal mail and email requests are also accepted. Government, nonprofits, community-based agencies, and businesses that provide health and human services to the citizens of Virginia are encouraged to list their organizations on the 2-1-1 database. To list or update your agency, go to “Update/Add Your Agency” on the 2-1-1 VIRGINIA website.

    AIRS Certification

    The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 5,000 individual and organizational members. AIRS has developed clear and consistent professional standards that address each aspect of quality I&R provision to ensure a uniform level of quality and professionalism across-the-board. The AIRS Certification Program awards professional credentials to individuals who successfully complete the appropriate AIRS Certification Program for I&R practitioners. Certification is an acknowledgment of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Contact Specialists work to achieve and maintain AIRS certification.

    NIMS Certification

    2-1-1 VIRGINIA Contact Specialists also pursue National Incident Management System (NIMS) Certification. The purpose of NIMS training is to provide a common approach for managing incidents – including natural hazards, terrorist activities, and other human-created disasters – regardless of size or complexity. NIMS training and implementation ensures that departments and agencies at all levels of government, nongovernmental organizations, and the private sector are able to work together seamlessly. 2-1-1 has begun playing an active role in times of emergency and disaster by providing our customers with important information regarding disaster response and recovery.

    Quick Guides to Community Resources

    Community Resource Guides are available upon request. Those that have already been created appear in the “Community Resource Guides” section of this website.


    2-1-1 VIRGINIA has participated in several events so far this month, including the Virginia Head Start Associations Annual Conference, the Hollins University Health & Counseling Services Annual Health Fair, the Health Wagon Health Fairs in both Wise and Clintwood, and Carilion Clinic’s Respiratory Care & Sleep Conference. Check out our pictures from some of these events!

    VA Head Start Association Conference (8)VA Head Start Association Conference (7)

    The Virginia Head Start Association’s Annual Conference was held at the Southwest Virginia Higher Education Center in Abingdon.

    Caroline County Database Training (5)

    One of our 2-1-1 VIRGINIA Outreach Specialists visited the Caroline County Community Services Center in Milford to meet with organizations in that area.

    Caroline County Database Training (2)

    Haven’t seen one of these in a while!

    RAM-Clintwood (3) RAM-Clintwood (2)RAM-Clintwood (9)RAM-Clintwood (10)

    Preparations for the Health Wagon Health Fair at the Valley View Freewill Baptist Church in Clintwood.

    Carilion Conference (2)Carilion Conference (1)

    2-1-1 Table at Carilion Clinic’s Respiratory Care & Sleep Conference.


    Purple Up

    Governor Terry McAuliffe has proclaimed April as Month of the Military Child, and encourages Virginians to wear purple on Wednesday, April 15 – Purple Up! for Military Kids Day –  to demonstrate their support for the over 142,000 military-connected children in our state. Purple is the color that symbolizes a combination of all branches of the military: Army green, Coast Guard blue, Air Force blue, Marine red and Navy blue.

    First Lady of Virginia, Dorothy McAuliffe, noted that, “Frequent moves, family separations through deployments and reintegration issues following deployments make life especially challenging for many military children. We need to do all we can in the Commonwealth to support our military students and families.”

    For information about resources for military children and their families, please visit the Virginia Department of Education‘s website, or contact 2-1-1 VIRGINIA.


    Want to take a stand for a drug-free Bristol? You may want to participate in the RACE for a Drug Free Bristol on Saturday, May 16, in Sugar Hollow Park! You may choose to participate in a competitive 5K run, beginning at 10:00 AM, or a 1 mile walk, beginning at 10:15 AM. To register online, please visit:  www.trojantiming.com. Online registration ends on Friday, April 17, and the entry fee is $20.00 prior to the 17th. Race-day registration begins at 9:00 AM, and the fee will be $25.00. Even if you choose not to run or walk, please come to cheer on the participants at Sugar Hollow Park, 21361 Sugar Hollow Drive, Bristol, VA!

    Drug Free BristolDrug Free Bristol

    Elder Abuse

    The Virginia Alliance of Information & Referral Systems (VAIRS) invites you to participate in a webinar titled, “Sexual & Domestic Violence in Later Life: Identification & Resources”, on Thursday, April 23, at 10:00 AM, EDT.

    No matter what the victim’s age, abusers’ tactics are remarkably similar. Abusers frequently look for someone they can dominate, people believed to be weak, people unlikely or unable to retaliate. With respect specifically to abuse in later life, the aggressors include spouses and former spouses, partners, adult children, extended family, and in some cases caregivers. In this VAIRS webinar, Lisa Furr will provide information on how domestic and sexual abuse are different in later life, and what resources are available throughout the Commonwealth of Virginia to assist those victims.

    Register now!


    After registering, you will receive a confirmation email containing information about joining the webinar.

    View System Requirements

    Interested in seeing the latest products in industrial maintenance, safety, energy conservation and equipment for the workplace or worksite? Join the Roanoke Regional Public Works Academy at this year’s Industry & Public Works Expo!

    Industry & Public Works Expo

    Disabled? Home need modifications? Check out the information below from Blue Ridge Independent Living Center and the City of Roanoke!

    BRILC Home Modifications

    Did you know that 8 out of 10 traffic crashes in Virginia are related to a distracted driving incident? It’s true.  A quick look away from the road could cause a serious crash that could injure you, your passengers, or someone in another car. April is Distracted Driving Awareness Month, and the Roanoke Area Youth Substance Abuse Coalition wants area teens and their parents to be aware of the facts.


    Each April, the Office for  Victims of Crime helps lead communities throughout the country in their annual observances of National Crime Victims’ Rights Week, which will be observed April 19–25, 2015. This year’s theme—Engaging Communities. Empowering Victims.—emphasizes the role of the entire community, individually and collectively, as we support victims of crime and empower them to direct their own recovery. Please join the Jefferson Area Victim Assistance Coalition as they host a National Crime Victims’ Rights Week Community Day on Sunday, April 19.

    Crime Victims' Rights

    The eighth annual World Autism Awareness Day was April 2, 2015. Every year, autism organizations around the world celebrate the day with unique fundraising and awareness-raising events. By bringing together autism organizations all around the world, we will give a voice to the millions of individuals worldwide who are undiagnosed, misunderstood and looking for help. Please join Commonwealth Autism Service  and the Piedmont Autism Action Group in their effort to inspire compassion, empowerment and hope on Saturday, April 18th.

    Autism Awareness Day

    April 17th is Global Youth Service Day, an event that’s organized by the team at Youth Service America in coordination with hundreds of local partners nationally and internationally. Established in 1988, Global Youth Service Day celebrates and mobilizes the millions of young people who improve their communities through service.  It is the largest service event in the world, and the only one dedicated to the contributions that children and youth make 365 days of the year.

    GYSD is celebrated each year in more than 135 countries, with young people working together – and with schools, youth organizations, nonprofits, community and faith-based organizations, national service programs, government agencies, and  adult mentors – to address the world’s most critical issues and change their communities.

    Global Youth Service Day

    The Salem Civic Center, the Senior News and Kroger Pharmacy are proud sponsors of this year’s Senior Fun & Health Fair Day.

    Senior Fun & Health Day

    Volunteer Image

    National Volunteer Week – April 12-18, 2015 – is about inspiring, recognizing and encouraging individuals to seek out imaginative ways to engage in their communities. It’s also the time to honor those who dedicate themselves to taking action and solving problems within their communities.

    Want more information? Visit the Points of Light website. Find event updates on social media.  “Like” Points of Light on Facebook. And join the conversation on Twitter: @pointsoflight #NVW!

    Child Abuse Prevention Logo

    April marks Child Abuse Prevention Month nationwide. Blue is the color used to represent child abuse prevention this month. And the pinwheel is the symbol for child abuse prevention. The pinwheel is a token of childhood, a time that should be filled with joy, nurturing and playfulness. Pinwheels remind us that child abuse is preventable and every child deserves a happy childhood. During the month of April and throughout the year, communities are encouraged to share child abuse and neglect prevention awareness strategies and activities, and promote prevention across the country. The U.S. Department of Health and Human Services offers a wealth of resources, information and activities.

    If you were required to pay a penalty for not having health insurance when you filed your 2014 taxes, don’t let this happen again next year! It’s not too late to enroll, thanks to an extended sign-up period.

    Healthcare Extension

    The 2015 Roanoke Valley Community Health Needs Assessment (CHNA) is now being conducted in Roanoke and Salem Cities as well as Roanoke, Botetourt, and Craig counties. The last CHNA was conducted in 2012.  Based on the findings in 2012, Carilion Clinic and Healthy Roanoke Valley partners have been working to improve access to healthcare services, better coordinate care and promote wellness in our communities over the past three years.

    In 2012, we learned a great deal from a Community Health Survey that was completed by 4,000 community members. In 2015, we would like to reach as many if not more individuals with the survey.

    The 2015 Community Health Survey will be available through April 30, 2015 for all residents, 18 years of age and older, living in the cities of Roanoke and Salem, or the counties of Roanoke, Botetourt, and Craig.  Our target population includes low-income individuals, uninsured or underinsured individuals, and those living with chronic illnesses.

    Participants who complete the survey will get the chance to win one of five $10 Kroger gift cards. Survey completion takes about 15 minutes. You may do so by:

    2015  RVCHNA Poster_001

    Virginians making a difference in their communities and around the world will be the focus of the 2015 Virginia Volunteerism and Service Conference, September 30-October 1, at the Sheraton Roanoke Hotel. The statewide conference will be presented by the Office on Volunteerism and Community Service and the Virginia Service Foundation. Early Bird Registration will begin June. SAVE THE DATE!

    Virginia Volunteerism Conference