As the number of organizations providing specialized services continues to grow, people may find it frustrating and confusing to access community services. 2-1-1 is an easy to remember telephone number that brings people and services together. When you dial 2-1-1, a trained professional will listen to you and suggest potential resources to meet your needs. 2-1-1 VIRGINIA offers information on a wide variety of services including: food pantries, quality childcare, physical and mental health resources, and services for older persons and individuals with disabilities. We currently maintain comprehensive information on more than 18,340 health- and human service-related programs in Virginia. To get fast, free and confidential information or referrals from a friendly Contact Specialist, dial 2-1-1 or visit us at 502 Campbell Avenue, SW, Roanoke, Virginia 24016. 2-1-1 VIRGINIA is available 24 hours a day, 365 days a year. Individuals with internet access may search the statewide database by visiting the 2-1-1 VIRGINIA Website. And postal mail and email requests are also accepted. Government, nonprofits, community-based agencies, and businesses that provide health and human services to the citizens of Virginia are encouraged to list their organizations on the 2-1-1 database. To list or update your agency, go to “Update/Add Your Agency” on the 2-1-1 VIRGINIA website.

    AIRS Certification

    The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 5,000 individual and organizational members. AIRS has developed clear and consistent professional standards that address each aspect of quality I&R provision to ensure a uniform level of quality and professionalism across-the-board. The AIRS Certification Program awards professional credentials to individuals who successfully complete the appropriate AIRS Certification Program for I&R practitioners. Certification is an acknowledgment of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Contact Specialists work to achieve and maintain AIRS certification.

    NIMS Certification

    2-1-1 VIRGINIA Contact Specialists also pursue National Incident Management System (NIMS) Certification. The purpose of NIMS training is to provide a common approach for managing incidents – including natural hazards, terrorist activities, and other human-created disasters – regardless of size or complexity. NIMS training and implementation ensures that departments and agencies at all levels of government, nongovernmental organizations, and the private sector are able to work together seamlessly. 2-1-1 has begun playing an active role in times of emergency and disaster by providing our customers with important information regarding disaster response and recovery.

    Quick Guides to Community Resources

    Community Resource Guides are available upon request. Those that have already been created appear in the “Community Resource Guides” section of this website.


    The New River Valley Agency on Aging’s  7th Annual Caring Connections Caregiver Conference & Resource Fair is scheduled for Saturday, March 21. The full day event will host family caregivers, healthcare professionals, aging services specialists and other community organizations for a day dedicated to enhancing supports to informal, unpaid family caregivers. For additional information – including the agenda and conference registration form – please see below. You may also contact the agency at 540-980-7720.

    2015 03 Caring Connections #1

    If you were required to pay a penalty for not having health insurance when you filed your 2014 taxes, don’t let this happen again next year! It’s not too late to enroll, thanks to an extended sign-up period.

    Healthcare Extension

    Coming up on March 21st, residents of Fluvanna County can attend a non-profit fair hosted by Volunteer Fluvanna! that will provide a chance for those residents to learn more about the services those non-profits provide, as well as potential volunteer opportunities.

    Volunteer Fluvanna

    Seeking an alternative to coping with stress that doesn’t involve medication or food? If so, you may want to investigate mindfulness training during a 6-week course at New Horizons Healthcare.

    Mindfulness Training

    Come check out the Roanoke Valley Transition Expo on March 17th. There’ll be opportunities available to learn more about resources for students with disabilities who are transitioning to other environments.


    Roanoke Valley Transition Expo

    Please join the second in a series of Community Conversations presented by the Community Grief and Loss Center. Family Service of Roanoke Valley and Carilion Clinic Hospice offer a chance to listen and be heard. Learn why talking about suicide may help you or someone else deal with their loss, and could be a good first step toward preventing suicide. Join fellow survivors of suicide, community members and mental health care providers to begin breaking the silence.

    Suicide Workshop

    Virginians making a difference in their communities and around the world will be the focus of the 2015 Virginia Volunteerism and Service Conference, September 30-October 1, at the Sheraton Roanoke Hotel. The statewide conference will be presented by the Office on Volunteerism and Community Service and the Virginia Service Foundation. Early Bird Registration will begin June. SAVE THE DATE!

    Virginia Volunteerism Conference

    The 2015 Roanoke Valley Community Health Needs Assessment (CHNA) is now being conducted in Roanoke and Salem Cities as well as Roanoke, Botetourt, and Craig counties. The last CHNA was conducted in 2012.  Based on the findings in 2012, Carilion Clinic and Healthy Roanoke Valley partners have been working to improve access to healthcare services, better coordinate care and promote wellness in our communities over the past three years.

    In 2012, we learned a great deal from a Community Health Survey that was completed by 4,000 community members. In 2015, we would like to reach as many if not more individuals with the survey.

    The 2015 Community Health Survey will be available through April 30, 2015 for all residents, 18 years of age and older, living in the cities of Roanoke and Salem, or the counties of Roanoke, Botetourt, and Craig.  Our target population includes low-income individuals, uninsured or underinsured individuals, and those living with chronic illnesses.

    Participants who complete the survey will get the chance to win one of five $10 Kroger gift cards. Survey completion takes about 15 minutes. You may do so by:

    2015  RVCHNA Poster_001