As the number of organizations providing specialized services continues to grow, people may find it frustrating and confusing to access community services. 2-1-1 is an easy to remember telephone number that brings people and services together. When you dial 2-1-1, a trained professional will listen to you and suggest potential resources to meet your needs. 2-1-1 VIRGINIA offers information on a wide variety of services including: food pantries, quality childcare, physical and mental health resources, and services for older persons and individuals with disabilities. We currently maintain comprehensive information on more than 18,340 health- and human service-related programs in Virginia. To get fast, free and confidential information or referrals from a friendly Contact Specialist, dial 2-1-1 or visit us at 502 Campbell Avenue, SW, Roanoke, Virginia 24016. 2-1-1 VIRGINIA is available 24 hours a day, 365 days a year. Individuals with internet access may search the statewide database by visiting the 2-1-1 VIRGINIA Website. And postal mail and email requests are also accepted. Government, nonprofits, community-based agencies, and businesses that provide health and human services to the citizens of Virginia are encouraged to list their organizations on the 2-1-1 database. To list or update your agency, go to “Update/Add Your Agency” on the 2-1-1 VIRGINIA website.

    AIRS Certification

    The Alliance of Information and Referral Systems (AIRS) is an international association comprised of over 5,000 individual and organizational members. AIRS has developed clear and consistent professional standards that address each aspect of quality I&R provision to ensure a uniform level of quality and professionalism across-the-board. The AIRS Certification Program awards professional credentials to individuals who successfully complete the appropriate AIRS Certification Program for I&R practitioners. Certification is an acknowledgment of demonstrated competence in the field of information and referral. All 2-1-1 VIRGINIA Contact Specialists work to achieve and maintain AIRS certification.

    NIMS Certification

    2-1-1 VIRGINIA Contact Specialists also pursue National Incident Management System (NIMS) Certification. The purpose of NIMS training is to provide a common approach for managing incidents – including natural hazards, terrorist activities, and other human-created disasters – regardless of size or complexity. NIMS training and implementation ensures that departments and agencies at all levels of government, nongovernmental organizations, and the private sector are able to work together seamlessly. 2-1-1 has begun playing an active role in times of emergency and disaster by providing our customers with important information regarding disaster response and recovery.

    Quick Guides to Community Resources

    Community Resource Guides are available upon request. Those that have already been created appear in the “Community Resource Guides” section of this website.


    2015 Happy New Year

    Here’s to a new year of exciting possibilities!

    Cox Internet English

    Cox Internet Spanish

    Long Life

    2-1-1 VIRGINIA Contact Specialist Cory Simmons recently designed and decorated a Christmas tree for the annual Fashions for Evergreens event at the Hotel Roanoke & Conference Center. Fashions for Evergreens, a fundraising event for the United Way of Roanoke Valley, celebrates the holidays with a unique tree competition featuring more than 24 professionally designed trees. Cory did a great job with representing 2-1-1 VIRGINIA. Thanks Cory!

    Highlands Page 2Hotel Roanoke


    A Taste of African Heritage

    NATIONAL DRUG FACTS WEEK is Monday, January 26, through Sunday, February 1. The goal of this effort is to educate teens about the truth behind substance abuse and addiction.

    National Drug Facts

    Life's Complicated

    IMPORTANT INFORMATION regarding changes to the City of Roanoke Redevelopment & Housing Authority’s Housing Choice Voucher (Section 8) application process! The RRHA will begin accepting waiting list applications on Wednesday, February 4, at 12:00 AM. However, the application procedure is very different from what they have done in the past. Applications must be submitted online. No paper applications will be accepted! All completed and accepted applications will be randomly assigned to the waiting list by a lottery. For additional information, please see the Public Notice below.

    Section 8

    Cory Simmons along with Rose Marie Dudley, 2-1-1 VIRGINIA Community Resource Specialist, at United Way of the Roanoke Valley’s Fashions for Evergreens awards ceremony.

    Christmas 1 Christmas

    The event was a fabulous success! Here are some of the facts:

    • Raised the second highest total of $4,255.54, all of which will directly benefit the United Way of the Roanoke Valley.
    • Viewed by more than 12,000 unique visitors to the Fashions for Evergreens page on the website, with more than 20,000 impressions.
    • Approximately 13,000 individuals visited to the hotel.
    • Each tree was individually highlighted on Facebook. The event received more than 200 related tweets, many being pictures of trees. Instagram saw each tree at least once – if not twice – and more than 200 images of the event were tracked.
    • Once again named a top holiday event by The Roanoke Times, only behind Dickens of a Christmas. Media attention of the event was enjoyed by all local television stations, the Roanoke Times, WFIR960, the Lynchburg News and Advance and countless blogs.
    • The event was also featured in national and statewide coverage through Paula Dean Magazine and AAA Magazine. Statewide coverage was available through Virginia Tourism and the Richmond Times Dispatch.

    Congratulations to New Horizons Healthcare! Last night was the open house and floss cutting ceremony for the New Horizons Dental Care clinic. New Horizons is now able to provide much-needed dental care – in addition to their already existing medical services – for residents of the Roanoke Valley. For more information about New Horizons Healthcare, please take a look at their brochure below:

    New Horizons 1

    New Horizons 2

    Planned Parenthood in Roanoke is delighted to announce its second annual Cheers for Choice! This year Planned Parenthood supporters are celebrating the 42nd anniversary of the Roe v. Wade decision by hosting an evening at Local Roots! Please join Planned Parenthood on Monday, January 26th from 5:30 PM – 7:00 PM at Local Roots. This evening is free of cost. Appetizers are provided compliments of Planned Parenthood and Local Roots, and there will be a cash bar. RSVPs are not required for Cheers for Choice.

    Help a Neighbor in Need By Providing Soup for Seniors - A hot bowl of soup on a cold day will make sure that no senior goes hungry. Help end senior hunger by giving soup and crackers to the Local Office on Aging (LOA)’s annual Soup for Seniors collection in collaboration with AARP. Your contribution will make a huge difference in the lives of your home bound neighbors. February 2nd – 7th, 9:00 AM – 6:00 PM, Main Collection Site: Church of St. Peter and St. Paul – other collection sites, can be found online at CreateTheGood.org.

    The 2015 Roanoke Valley Community Health Needs Assessment (CHNA) is now being conducted in Roanoke and Salem Cities as well as Roanoke, Botetourt, and Craig counties. The last CHNA was conducted in 2012.  Based on the findings in 2012, Carilion Clinic and Healthy Roanoke Valley partners have been working to improve access to healthcare services, better coordinate care and promote wellness in our communities over the past three years.

    In 2012, we learned a great deal from a Community Health Survey that was completed by 4,000 community members. In 2015, we would like to reach as many if not more individuals with the survey.

    The 2015 Community Health Survey will be available through April 30, 2015 for all residents, 18 years of age and older, living in the cities of Roanoke and Salem, or the counties of Roanoke, Botetourt, and Craig.  Our target population includes low-income individuals, uninsured or underinsured individuals, and those living with chronic illnesses.

    Participants who complete the survey will get the chance to win one of five $10 Kroger gift cards. Survey completion takes about 15 minutes. You may do so by:

    Community Health Survey

    A letter from James Wall, a Total Action for Progress’ Virginia CARES Case Manager in Covington:

    VA CARES, the Commonwealth’s statewide re-entry solution. Our motto is, “to lead a statewide network of re-entry programs that promotes public safety by advocating for ex-offenders and providing supportive services to help them live successful lives.  ”I am, James Wall, Case Manager for VA CARES in Covington, VA.  We are housed in the Total Action for Progress (TAP) building on 118 S. Lexington Avenue.  We are asking business partners that believe in creating strong communities to partner with us.  Help us make our ex-offender’s re-entry back to society a success story.

    TAP has many components that help individuals and families; however this particular component is one that I feel needs much of our support to make it a success story.  So, I am asking you to partner with us by way of donations of cash, goods and services to help us give these people another chance.  Below is a list of things they’ll need help in obtaining upon release:

    • Assistance with housing or a house bank of renters
    • Non-perishable food supplies
    • Clothing and work related articles
    • Payment with fines and restitution
    • Appropriate identification
    • Transportation or bus tokens
    • Re-education or continued education
    • Financial literacy training and debt management
    • Group and individual counseling
    • Successful re-entry into family and community affairs

    These are some of the needs that these individuals must meet to start their lives over.  If anyone knows of someone who had to overcome these setbacks you are aware of how trying it can be.  When released from prison these individuals have substantial needs but few resources.  Upon release they have only the clothes on their back, 25 dollars and a bus ticket.   This is why I am asking you to extend your hand to a fellow man.  Thank you in advance for you actions.

    Total Action for Progress
    118 S. Lexington Ave
    Covington, VA 24426
    Phone: (540) 962.6328 | Fax (540) 962.8877

    Chronic Disease Workshop

    Points of Light