2-1-1 is an easy to remember phone number connecting people with free information on available community services, including those that serve the well-being of older adults. When... you dial 2-1-1, a trained professional... will listen to your situation and suggest sources of help using one of the largest databases of health and human services in Virginia.
Quick Guide for Community Services (English version) PDF
Quick Guide for Community Services (Spanish version) PDF
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The Council of Community Services’ 2-1-1 VIRGINIA –Southwest Region is one of the 5 regional 2-1-1 VIRGINIA centers. 2-1-1 VIRGINIA offers free information on a wide variety of services, including health, human services, elder programs, day care, recreation and more. To access the Statewide Database, visit the statewide 2-1-1 VIRGINIA Website.
We currently maintain comprehensive information on more than 3,500 human service programs in 21 counties and 7 cities in our coverage area in Southwest Virginia. To view the coverage area of the 2-1-1 VIRGINIA – Southwest Region and the 5 other regional centers click here. Northern Virginia, while not yet a 2-1-1 Center, is part of the Statewide Information & Referral System.
To get quick free and confidential information and referral from a friendly referral specialist,
call 2-1-1 or visit us at 502 Campbell Ave. SW, Roanoke, VA 24016. 2-1-1 VIRGINIA is available 24 hours a day 365 days a year. Mail-in requests are also accepted. Trained 2-1-1 specialists will determine your needs and link you with the most appropriate resources for help.
AIRS Certification
The Alliance of Information and Referral Systems (AIRS) is an international association comprising of 900 members, most of which are agencies. The mission of AIRS is to advance the capacity of information and referral programs to better serve their communities.
The AIRS Certification Program awards professional credentials internationally to individuals who successfully complete the appropriate AIRS Certification Program for information and referral practitioners. It is an acknowledgment of demonstrated competence in the field of information and referral.
NIMS Certification
The Council of Community Services is working towards having multiple staff members trained in Disaster Preparedness and Response.