News
In preparing for the transition to new database software in the Fall of 2007, 2-1-1 VIRGINIA is now in the process of updating our database. If your agency is currently listed in our database, please review and update your agency and/or programs information. If your agency is currently not listed in our database and would like to be considered for inclusion, please visit the same web site listed above and complete the form "Add New Agency/Program". Questions? Please email janj@councilofcommunityservices.org. Thank youThe Council of Community Services’ 2-1-1 VIRGINIA –Southwest Region is one of the 5 regional 2-1-1 VIRGINIA centers. 2-1-1 VIRGINIA offers free information on a wide variety of services, including health, human services, elder programs, day care, recreation and more. To access the Statewide Database, visit the statewide 2-1-1 VIRGINIA Website.
We currently maintain comprehensive information on more than 3,500 human service programs in 21 counties and 7 cities in our coverage area in Southwest Virginia. To view the coverage area of the 2-1-1 VIRGINIA – Southwest Region and the 5 other regional centers click here. Northern Virginia, while not yet a 2-1-1 Center, is part of the Statewide Information & Referral System.
To get quick free and confidential information and referral from a friendly referral specialist, Monday through Sunday, 8:30 AM to Midnight, call 2-1-1 or visit us at 502 Campbell Ave. SW, Roanoke, VA 24016, Monday through Friday, 8:30 AM to 4:30 p.m. Mail-in requests are also accepted. Trained 2-1-1 specialists will determine your needs and link you with the most appropriate resources for help.
AIRS Certification
The Alliance of Information and Referral Systems (AIRS) is an international association comprising of 900 members, most of which are agencies. The mission of AIRS is to advance the capacity of information and referral programs to better serve their communities.
The AIRS Certification Program awards professional credentials internationally to individuals who successfully complete the appropriate AIRS Certification Program for information and referral practitioners. It is an acknowledgment of demonstrated competence in the field of information and referral.
The following 2-1-1 VIRGINIA staff members are AIRS certified:
Louella Burnette, CIRS*
Matt Crookshank, CIRS
Bill LaMagdeleine, CIRS
Ann Stone, CIRS
Sandra King, CIRS, CRS**
*Certified Information and Referral Specialist
**Certified Resource Specialist